Subscription Policy
Last Updated: 11th of October, 2026
Subscription Service Overview
This policy governs all subscription services offered through the Ceyla store at ceyla.co, operated by Paysafe LLC. By subscribing to any of our services, you agree to the terms outlined below.
Subscription Terms
Billing and Payment
- Subscription charges will be billed automatically at the frequency and amount displayed on the product page at the time of purchase.
- All payments are processed in the currency shown at checkout.
- Payment will be charged to the payment method provided during initial purchase.
- Applicable taxes, duties, and fees may apply based on your location.
Auto-Renewal
- Your subscription will automatically renew at the end of each billing period unless cancelled.
- You will be charged the then-current subscription rate.
- Renewal charges occur every 28, 56 or 112 days from your original subscription date, depending on the pack you chose.
What Your Subscription Includes
- Recurring delivery of your Ceyla RegrowBar refill at the frequency you selected.
- 1 bar: 1 bar in your first order, then 1 bar every 28 days.
- Buy 2, get 1 free: 3 bars in your first order, then 2 bars every 56 days.
- Buy 4, get 2 free: 6 bars in your first order, then 4 bars every 112 days.
- Free bars come with your first order only.
Cancellation Policy
How to Cancel
- You can cancel at any time by emailing us at contact@venatorcommerce.com, or through the contact form on our website — whichever you prefer. Cancelling online takes no more than a few steps.
- No questions asked — we will process your cancellation request promptly.
- You may cancel at any time before your next billing cycle.
Cancellation Processing
- Cancellation requests are typically processed within 24–48 hours during business days.
- You will receive email confirmation once your cancellation is complete.
- You will continue to have access to subscription benefits until the end of your current billing period.
Refunds
- Your first order is covered by our 30-Day Money Back Guarantee: if you are not satisfied, contact us within 30 days of delivery for a refund.
- After your first order, subscription fees for periods already shipped are not refundable. Our products are personal care items sealed for hygiene reasons and cannot be restocked or sent to another customer once opened, so returns and refunds on them may be refused. See our Refund Policy.
- If you are an EU or UK consumer, your statutory 14-day right of withdrawal applies to subscription purchases in addition to the guarantee above.
- If you believe you are entitled to a refund under local law, please contact us at contact@venatorcommerce.com.
- This policy does not affect your rights under our Refund Policy or any mandatory consumer protection laws that apply where you live.
Changes to Subscription Terms
Pricing Changes
- We reserve the right to change subscription pricing with at least 30 days’ advance notice.
- Price changes will take effect at your next billing cycle after the notice period.
- You may cancel your subscription before the price change takes effect.
Product and Service Changes: We reserve the right to modify, replace, suspend or discontinue our products or services for future purchases and renewals, subject to applicable law and any required advance notice and consent. Changes to an existing subscription will also comply with its agreed terms and the protections below.
This clause applies prospectively. It does not itself change the product you previously agreed to purchase, authorize substitutions in orders already accepted, or remove any mandatory consumer rights. We will obtain any additional consent required by your existing agreement or applicable law before changing an existing subscription.
Service Changes
- We may modify, suspend, or discontinue subscription services with reasonable notice.
- Material changes to service terms will be communicated via email or through our website.
Contact
Questions about your subscription? Email contact@venatorcommerce.com and our team will help you.